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Frequently Asked Questions

Holiday Need-to-Knows!

Will Draper James be offering promotions throughout the holiday season?

We love a good holiday deal! To stay in the know about all new holiday arrivals and promotions, please sign up for our mailing list

Do y'all have an extended return policy for holiday gifting?

What kind of hosts would we be without one?! Starting November 12th, 2018, Draper James will accept returns (with a valid RA#) that are postmarked on or before January 7th, 2019.
Please note, all returns requested after January 7th, 2019 must follow our standard return policy

Is there an option to gift wrap my order?

Yes, we offer gift wraping! In the shipping section during checkout, we offer the option to have your full order gift wrapped for $7.50. With gift wrapping, we include our signature blue and white tissue, branded DJ gift box tied with a bow, and the option for a personalized note!
Please note that we cannot gift wrap individual items separately.

I can’t find the size or item I need for my perfect gift! What do I do!?

If an item appears to be sold out online, fear not! We still might have it in stock at one of our four retail locations! Please feel free to call your nearest store for item availability. We are happy to offer our online shipping options for items purchased over the phone from our stores.

Will your stores have special holiday hours?

While we plan to be open for most of the holiday season, we will be taking a day off here and there to spend much needed time with our loved ones. Any changes to our regular hours at our retail locations will be listed here.


Customer Accounts

How do I create a customer account on Draperjames.com?

Creating an account is easy as pie! To sign up for an account, click MY ACCOUNT on the upper right hand corner of www.draperjames.com. You would then click CREATE AN ACCOUNT on the right side of the screen under “New Customer.” By creating an account you will be able to checkout faster, store multiple shipping addresses, view and track orders, and receive updates.

Why does your website say my “account does not exist” but I get DJ emails?

It’s easy to mix up having a DJ account and simply being signed up for our email list. Even if you’ve signed up to receive DJ emails, you still might want to create an account to add items to your wishlist and save time during checkout.

Do you sell gift cards?

Yes! We offer electronic gift cards which are emailed to the recipient.
To order an electronic gift card, please click here and enter the recipient’s email address and gift card amount. You will then follow the rest of the checkout process. The address entered at checkout is the billing address associated with the debit/credit card used to purchase the gift card.

Shipping

What shipping carrier will deliver my package?

Draper James uses FedEx and FedEx Smartpost for all of our shipping within the U.S.
FedEx Smartpost works with USPS to provide efficient delivery services to the entire U.S. (including APO/FPO/DPO destinations)! For more information about shipping, please check out our complete list of shipping methods .

Do you offer gift wrap?

Yes! In the shipping section during checkout, you may choose to have your full order gift wrapped for $7.50. With gift wrapping, we include our signature blue and white tissue, branded DJ gift box tied with a bow, and the option for a personalized note!
*Please note that we unfortunately cannot gift wrap individual items separately.

Does Draper James ship internationally?

We sure do! Your order would be considered an international order and would need to be placed through International Checkout.
To proceed to International Checkout, put your cursor on the shopping bag icon and then select “Checkout". Once in your shopping bag, you will see three options for “Checkout,” “PayPal Checkout,” and “International Checkout.” You will then click on “International Checkout” and follow that checkout process.

Returns

What is your return policy?

As outlined here , our return policy is as follows:

  • Returns must be made within 20 days of receiving your order.
  • Refunds will be issued in the original form of payment or merchandise credit. Shipping charges are non-refundable.
  • Please allow up to 2 weeks from the day you ship your package for your account to be credited. It can take 1-2 billing cycles to appear on your statement, depending on your bank.
  • Merchandise must be in its original condition with all tags attached. Merchandise must not be used, worn, altered, or washed. Footwear must be returned in the original shoebox.
  • Monogrammed and engraved items, cosmetics, hair accessories, gift cards, items purchased on final sale, and other select items cannot be returned and are non-refundable.
  • All international purchases placed through International Checkout are final sale and non-refundable. No returns or exchanges will be accepted.

How do I create a return label?

If you checked out through your Draper James account:

Returns are easy when you have a DraperJames.com account! Having an account also offers you a fast way to place orders, review order history to track your most recent orders and generate a return label.
Opening a DraperJames.com account is easy as pie! Just click on “My Account” on the top right of any page of our website and simply follow the prompts.
*If you have an account but weren't signed in when you placed your order, it will not be recognized under this account. please type in your customer order number and proceed with the 'don't have an account' instructions.

If you checked out through our “Guest Checkout” option:

To start your return and generate a return label, you’ll want to navigate to our returns page . Here, you’ll be prompted to enter in your order number. Simply enter your order # into the appropriate field and select “Continue.” You’ll then be asked details regarding the items from your order that you’d like to return. Once you’ve filled in all of the necessary details, you’ll be able to print out your return label!
Please attach this label to your returning package and drop off at a FedEx location. We’ll refund your order for these items upon receipt.

How do I make an exchange?

To make an exchange, you will need to return your item and place a new order. To start your return, please visit our returns page and enter your customer order number. From there you will prompted to select the item you are looking to return and then will be able to download a prepaid return label. Please attach the label to the package you are returning and drop it off at a FedEx location that’s most convenient for you! Once we’ve received your return, we’ll process your refund and email you a confirmation that it’s been processed.
In the meantime, please log onto draperjames.com to place an order for the new size you are looking to purchase.

How long will it take for my return to be processed?

It can take anywhere from 2-7 business days for our team to process a return from the date that it is received at our warehouse. Once your return is processed, we’ll send an email to the address entered for your original order to confirm that your refund has been submitted.
Once a refund is submitted, it takes about 2-10 business days (depending on your bank) for the refund to appear on the billing statement for the original form of payment.