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Contact Us

We're always happy to hear from you! Please give us a call from 9am to 5pm ET Monday through Friday, or send us an email and we will do our best to respond within 24 hours Monday through Friday.

Email: customercare@draperjames.com

Phone: 1-844-DJSTYLE (1-844-357-8953)

Shipping

All non-monogrammed orders will take 2-3 business days to process and ship from the Draper James warehouse.

Monogrammed orders will take 3-7 business days to process prior to shipping. Note that we only ship full orders; if you have a monogram item in your order, it will take 3-7 days for your entire order to be processed.

Orders may be delayed due to item availability or credit card verification issues. Please note that it may take up to 48 hours after the package leaves our warehouse for the tracking information to appear in the FedEx tracking system. You can track your order via www.fedex.com/apps/fedextrack .

We will contact you via email if there are any issues with your order.

U.S. Shipping Methods & Costs

Draper James offers the following types of shipping within the U.S. Unfortunately, we cannot ship to PO Boxes.

Shipping methodapproximate delivery times*cost
FedEx Ground2–7 business days after your order is processed$10.00 Flat Rate
FedEx 2-Day2 business days after your order is processed for orders placed by 2pm ET$20.00 Flat Rate
FedEx OvernightNext business day after your order is processed for orders placed by 2pm ET$35.00 Flat Rate

International Shipping

Draper James has partnered with International Checkout to fulfill orders worldwide for our international customers.

If you would like to place an international order or use an international credit card, please select "International Checkout" on the shopping bag page.

For questions regarding international orders please contact the International Checkout customer service team by email at support@internationalcheckout.com .

Pre-Orders

Items purchased on pre-order will ship separately from other items in your order. Estimated shipping dates are noted on product pages for pre-order items.

All pre-orders will ship with standard ground shipping once the item becomes available. However, you may select expedited shipping for the rest of your order if it contains both pre-order and regular items.

For questions regarding pre-orders, please email us at customercare@draperjames.com.

To Cancel an Order

We process orders quickly, but we will do our best to accommodate any order modifications before the order has shipped. The best way to change or cancel an order is to email us at customercare@draperjames.com . Please include “Change/Cancel Order” in the subject of the email.

If we are unable to cancel or make the requested change to your order before it ships, we will send you a prepaid return-shipping label so that you can return the item at your convenience as long as it is in accordance with our return policy.

Payment

Payment Methods

We accept American Express, Visa, MasterCard, Discover and Paypal. Unfortunately we do not accept checks, cash or money orders. You may also use a Draper James Gift Card or Draper James merchandise credit to pay for your order.

Sales Tax

Sales tax will be applied to orders shipping to California, New York, South Carolina, Tennessee, and Texas.

Returns

We want you to be pleased as punch with everything you receive from Draper James! However, we understand that not everything you order always works out. If that's the case and you need to return something, please read our return policy below.

Return Instructions

Sign in to draperjames.com. Request a return by selecting My Account > Order History. Select the order number and then select "return items from this order."

If you do not have an account with Draper james, please contact Customer Care online at customercare@draperjames.com or by calling 1-844-DJSTYLE between 9 AM and 5 PM EST, Monday - Friday.

If you would like to make an exchange, please return your merchandise and place a new order on draperjames.com

If you would like to return to a store, please bring the items and the packing slip to one of our locations:

  • Nashville: 2608 12th Avenue South, Nashville, TN 37204
  • Dallas: 6 Highland Park Village, Dallas, TX 75205

Return Policy

Returns must be made within 14 days of receiving your order.

Refunds will be issued in the original form of payment (less an $8 restocking fee). Shipping charges are non-refundable. Please allow up to 2 weeks from the day you ship your package for your account to be credited. It can take 1-2 billing cycles to appear on your statement, depending on your bank.

Merchandise must be in its original condition with all tags attached. Merchandise must not be used, worn, altered, or washed. Footwear must be returned in the original shoebox.

Monogrammed and engraved items, cosmetics, hair accessories, gift cards, and items purchased on final sale cannot be returned and are non-refundable.

All international purchases placed through International Checkout are final sale and non-refundable. No returns or exchanges will be accepted.

Extended Holiday Returns

With the holidays just around the corner, we’re extending our return policy to make your gifting as easy as possible. Anything purchased from November 24th through December 25th can be returned until January 7, 2017. Please follow the return instructions above to process your return. Happy gifting!

Return an Order

Enter your order number below to return items from your order and print a return shipping label.

Size Guide

size (US)numerical (US)natural waisthipbust
XS025”35”32.5”
XS226”36”33.5”
S427”37"34.5”
S628”38”35.5”
M829”39”36.5”
M1030”40”37.5”
L1231.5”41.5”39”
XL1433”43”40.5”

Fit & Style Guide

STRUCTURED BODY

With its boxier, rigid construction, this design grants forgiveness to all those nagging, (supposed) imperfections.

PEPLUM BODY

Perfect peplum bodies promise a flattering and feminine fit, with a silhouette that comes in at the waist and flairs out at the start of the hips.

HENLEY

With its rounded, buttoned and collarless neckline, our Henley is the ideal casual pullover that you can’t put down.

SCOOP NECKLINE

The scoop on our necklines is this: if y'all want a top with a deep curve at the chest, this is the look for you! More conservative than a deep-V, but a lower cut than a crewneck.

SHIRT TAIL HEM

Party in the front, business in the back! Our shirt tail hem is ideal for both work and play, with a shorter front and a longer back.

BRACELET SLEEVE

This sleeve's hem ends just above the wrist, answering the age old question—How can I show off my charm bracelet?

PLACKET

Plackets are like peek-a-boo panels for your buttons! Think: the bottom placket holds the buttons, and the top placket holds the button holes.

KEYHOLE

Everybody knows the key to a Southern girl’s heart is a sweet design detail—that’s why we love a slight, oval opening at the neck or sleeve.

OVERLAY

Sometimes two layers just look better than one! We often overlay lace on a solid color, or trim on a pattern for an eye-catching, head-turning look.

INSET

An inset is a second fabric or trim placed into the base of a garment, that creates a multi-patterned, multi-textured look.

Need Help?

Still not sure what you need? Email customercare@draperjames.com Monday-Friday.

size (US)numerical (US)natural waisthip
XS0 / 2525”35”
XS2 / 2626”36”
S4 / 2727”37”
S6 / 2828”38”
M8 / 2929”39”
M10 / 3030”40”
L12 / 3131.5”41.5”
XL14 / 3233”43”

Need Help?

Still not sure what you need? Email customercare@draperjames.com Monday-Friday.

size (US)numerical (US)natural waisthipbust
XS025”35”32.5”
XS226”36”33.5”
S427”37”34.5”
S628”38”35.5”
M829”39”36.5”
M1030”40”37.5”
L1231.5”41.5”39”
XL1433”43”40.5”

Fit & Style Guide

FIT N FLARE

Y'all can't go wrong with our feminine fit n flare silhouette. Beloved for its waist-defining features and forgiving flare at or below the hips, this shape is always graceful and flattering (particularly for those with a figure that is smaller on top and fuller on the bottom).

SHIFT

Lookin' for something comfortable yet stylish? Try our shift dress—it has a looser fit, no defined waist, and flatters all figures.

A-LINE

Y'all will be giving an A+ to our A-line dresses! Cut close to the hip and slightly flared from the waist down, A-lines are universally flattering because they highlight your waist.

FLUTED

There are few things better than the feminine, flirty flounce that a fluted hem adds to a dress—it's the perfect kicky detail.

SWEETHEART NECKLINE

Calling all sweethearts! This heart-shaped neckline dips low at the center front, accentuating your curves (even if you don't have them).

SWEEP

Sweep is the circumference of the bottom of a dress or skirt. So when we say our dresses and skirts have a wide sweep, you can expect a flowy, feminine look that’s classic and flattering on anyone.

KEYHOLE

Everybody knows the key to a Southern girl's heart is a sweet design detail that's why we love a slight, oval opening at the neck or sleeve.

ENGINEERED PRINT

We love creating new, modern prints by digitally fiddling with and placing iconic dressmaker details like lace, as well as imagery from nature, like flowers and leaves.

OVERLAY

Sometimes two layers just look better than one! We often overlay lace on a solid color, or trim on a pattern for an eye-catching, head-turning look.

INSET

An inset is a second fabric or trim placed into the base of a garment, that creates a multi-patterned, multi-textured look.

Need Help?

Still not sure what you need? Email customercare@draperjames.com Monday-Friday.

size (US)numerical (US)natural waisthip
XS025”35”
XS226”36”
S427”37”
S628”38”
M829”39”
M1030”40”
L1231.5”41.5”
XL1433”43”

Fit & Style Guide

A-LINE

We just love our flattering, waist-highlighting A-line skirts. And we're sure y'all will too! Cut close to the hip and slightly flared from the waist down, our A-lines have a bottom-heavy balancing effect, much like our Fit n Flare dress style.

PENCIL

Everybody deserves to feel comfortable while looking stylish! The pencil's s narrow and straight fit offers just that. Plus, it emphasizes great legs and hips.

FLUTED

There are few things better than the feminine, flirty flounce that a fluted hem adds to a dress, skirt or sleeve—it's the perfect kicky detail.

SWEEP

Sweep is the circumference of the bottom of a dress or skirt. So when we say our dresses and skirts have a wide sweep, you can expect a flowy, feminine look that’s classic and flattering on anyone.

INVERTED PLEAT

By folding two pieces of fabric inwards on themselves, we add a lovely, feminine volume and clean shapeliness to our looks.

INSEAM

Whip out your tape measurers and get measuring! The inseam is the measurement from the crotch to the bottom of the leg opening.

Need Help?

Still not sure what you need? Email customercare@draperjames.com Monday-Friday.

size (US)numerical (US)natural waisthipbust
XS025”35”32.5”
XS226”36”33.5”
S427”37”34.5”
S628”38”35.5”
M829”39”36.5”
M1030”40”37.5”
L1231.5”41.5”39”
XL1433”43”40.5”

Need Help?

Still not sure what you need? Email customercare@draperjames.com Monday-Friday.

Gift Cards

Draper James gift cards are redeemable on draperjames.com and in Draper James retail stores. Gift cards are not redeemable for cash, except where required by law, and are non-refundable. The gift card is not a credit card or debit card. Gift cards can be activated with a minimum value of $10. If any merchandise purchased with a gift card is subsequently returned or exchanged for merchandise of a lower price, any money owed will be added to the remaining balance on the card. Gift cards may not be used to purchase additional gift cards or be applied toward previous purchases. Additional payment will be required if the purchase price of the merchandise exceeds the value of the gift card. Please check in store for balance inquiries or call 1-844-DJSTYLE.

Please protect your gift card and treat it as you would cash. Gift cards cannot be replaced or refunded if lost or stolen. Further, Draper James is not liable for lost, stolen, damaged or destroyed cards, cards used without your consent or any balance you had on such cards.

Draper James, LLC reserves the right to amend the terms and conditions of the gift card at any time and to take appropriate action, including the cancellation of the card if, at its discretion, it deems such action necessary. Your purchase or use of a Draper James gift card constitutes acceptance of the preceding terms and conditions.

Gift cards do not expire.

Holiday Shipping Guidelines

We want to make sure y'all get your gifts on time, so we've put together this little shipping and gifting cheat sheet. Remember, it's not great to procrastinate!

Shipping

To get your gifts by December 24th, please order by 1:30pm ET on December 21st (with free shipping!). After that, you can place an overnight order through December 22nd at 1:30pm ET.

Please allow additional time for:

  • Embroidery orders (monogrammed denim and cardigans): to get your embroidered gifts by December 24th, please order by 1:30pm ET on December 14th. 
  • International orders: to get your international gifts by December 24th, please order by 1:30pm ET on December 9th. 

*Please keep in mind shipping delivery dates are based on standard transit lead times. Draper James is not responsible for carrier shipping delays or unsuccessful delivery attempts.

Gift Packaging

To make your gift giving easier, we'll wrap up your present in our Draper James signature gift packaging for just $7.50 per order. Simply check the box for "Is this a gift?" in checkout and your order will ship in a festive Draper James gift bag and red ribbon bow. You can even write a personalized note on a gingham note card to let your loved one know you truly care. Don't worry, prices won't be shown on the packing slip!

Need extra gift packaging? Check out our Gift Wrap page for more holiday gift packaging ideas!

Returns

And just in case your gifts need to be returned, anything purchased from November 24th through December 25th can be returned up until January 7, 2017. Please see our full return policy for more information. Happy gifting!