Enjoy free returns on all orders!

0 Items Added to Shopping Bag

Item has been added to your shopping bag.

Contact Us


We're always happy to hear from you! Please give us a call at 1-844-357-8953 from 9am to 5pm ET Monday through Friday, or send us an email and we will do our best to respond within 24 hours Monday through Friday. 

Email: customercare@draperjames.com

Lucky You Sale

Shipping

Orders may be delayed due to item availability or credit card verification issues. All estimated order processing times are in business days (not including weekends or holidays). Please note that it may take up to 48 hours after the package leaves our warehouse for the tracking information to appear in the FedEx tracking system. To track your order, please click the link included in your shipment confirmation email, or copy and paste the tracking number listed in the email here: https://www.fedex.com/en-us/tracking.html

We will contact you via email if there are any issues with your order.

U.S. Shipping Methods & Costs

Draper James offers the following types of shipping within the U.S. Unfortunately, we cannot ship to PO Boxes.

Shipping methodapproximate delivery times*cost
FedEx Ground2–7 business days after your order is processedFree
FedEx 2-Day2 business days after your order is processed for orders placed by 1pm ET$20.00 Flat Rate
FedEx OvernightNext business day after your order is processed for orders placed by 1pm ET$35.00 Flat Rate

International Shipping

Draper James has partnered with International Checkout to fulfill orders worldwide for our international customers.

If you would like to place an international order or use an international credit card, please select "International Checkout" on the shopping bag page.

For questions regarding international orders please contact the International Checkout customer service team by email at support@internationalcheckout.com .

Pre-Orders

Items purchased on pre-order will ship separately from other items in your order. Estimated shipping dates are noted on product pages for pre-order items.

All pre-orders will ship with standard ground shipping once the item becomes available. However, you may select expedited shipping for the rest of your order if it contains both pre-order and regular items.

Please also note that Paypal may not be used as a payment method for Pre-order items.

For questions regarding pre-orders, please email us at customercare@draperjames.com.

To Cancel an Order

We process orders quickly, but we will do our best to accommodate any order modifications before the order has shipped. The best way to change or cancel an order is to email us at customercare@draperjames.com . Please include “Change/Cancel Order” in the subject of the email.

If we are unable to cancel or make the requested change to your order before it ships, we will send you a prepaid return-shipping label so that you can return the item at your convenience as long as it is in accordance with our return policy.

Payment

Payment Methods

We accept American Express, Visa, MasterCard, Discover and Paypal. Unfortunately we do not accept checks, cash or money orders. You may also use a Draper James Gift Card or Draper James merchandise credit to pay for your order.

Exclusions

Please note that Paypal cannot be used as a payment method for Pre-order items.

Sales Tax

Sales tax will be applied to orders shipping to California, New York, South Carolina, Tennessee, and Texas.

Returns

We want you to be pleased as punch with everything you receive from Draper James! However, we understand that not everything you order always works out. If that's the case and you need to return something, please read our return policy below.

Return Instructions

Have a Draper James account? Sign in to draperjames.com. Request a return by selecting My Account > Order History. Select the customer order number and then select "return items from this order" to create and print a shipping label.

No Draper James account? Enter your customer order number, shown on your order confirmation and packing list, in the "Return an Order" box below. Click continue then follow the instructions on screen to select your return items and create and print a shipping label. 

If you would like to make an exchange, please return your merchandise and place a new order on draperjames.com

If you would like to return to a store, please bring the items and the packing slip to one of our locations:

    • Nashville: 2608 12th Avenue South, Nashville, TN 37204
    • Dallas: 6 Highland Park Village, Dallas, TX 75205
    • Lexington: 120 Summit at Fritz Farm, Suite 170, Lexington, KY 40517
    • Atlanta: 3400 Around Lenox Drive, Atlanta, GA 30326

If you have any difficulty processing your return, please reach out to Customer Care via email at customercare@draperjames.com or by phone at 1-844-357-8953 from 9am to 5pm ET Monday through Friday.

Online Return Policy

  • Returns must be made within 20 days of receiving your order.
  • Refunds will be issued in the original form of payment. Shipping charges are non-refundable. Please allow up to 2 weeks from the day you ship your package for your account to be credited. It can take 1-2 billing cycles to appear on your statement, depending on your bank.
  • Merchandise must be in its original condition with all tags attached. Merchandise must not be used, worn, altered, or washed. Footwear must be returned in the original shoebox.
  • Monogrammed and engraved items, cosmetics, hair accessories, gift cards, items purchased on final sale, and other select items cannot be returned and are non-refundable.
  • All international purchases placed through International Checkout are final sale and non-refundable. No returns or exchanges will be accepted.

Return an Order

Enter the Customer Order Number from your confirmation email (number should start with 1000-) below to return items from your order and print a return shipping label.

Store Return Policy

  • Returns must be made within 20 days of your original purchase date, accompanied by the original receipt.
  • Merchandise must be in its original condition with all tags attached. Merchandise must not be used, worn, altered, or washed. Footwear must be returned in the original shoebox.
  • Sale merchandise ending in .98 is final sale and cannot be returned or exchanged. 
  • Monogrammed and engraved items, cosmetics, hair accessories, perishables, gift cards, and items purchased on final sale cannot be returned and are non-refundable.
  • We do not honor price adjustments.
  • Refunds will be issued in the original form of payment.
  • Store credits and gift cards cannot be replaced if lost or stolen.
  • Draper James retail store purchases can only be returned/exchanged in a Draper James retail store. Draper James retail stores will accept draperjames.com purchases; however, shipping charges are non-refundable and all draperjames.com return policy requirements apply.
  • Draper James reserves the right to deny a refund if the merchandise is deemed non-resalable.

Promotions

Pop-Up Promo

Enjoy 25% off full-price tees and skirts. Previous purchases are not eligible for price adjustments. Offer applies to "Pop-Up Promo" category only. May not be combined with any other offer. No code required, discount automatically applied at checkout. Offer valid in-store and online. Ends 7/22/18 at 11:59 PM ET.

Welcome Offer

Enjoy 10% off your next full-price purchase. Previous purchases are not eligible for price adjustments. Offer excludes sale items, gift cards, books, cosmetics, Harry Barker products, Emi Jay Hair Ties, Tervis Tumblers, ELOQUII, Jack Rogers, and Crate & Barrel products. May not be combined with any other offer. Enter your code in the promotional code box in the shopping bag at checkout. Offer valid only at draperjames.com. Offer valid 7 days after receipt.

Free Shipping and Returns

Orders placed using a free shipping promotional code are only eligible for promotion within the United States, and will be eligible for free returns. Previous purchases are not eligible for price adjustments. May not be combined with other offers. Free returns not valid on Final Sale items. Valid for a limited time only.

Promotions Exclusions

Please note that the following products are excluded and ineligible for use with any coupon code, promotion, or other offer:

  • Electronic gift cards
  • Books
  • Cosmetics
  • ELOQUII Products
  • Revo Products
  • Crate and Barrel Products
  • Net-a-Porter products
  • Harry Barker products
  • Emi Jay products
  • Jack Rogers products
  • Tervis products
  • Guest Towel Sets
  • Cocktail Napkin Sets

Gift Wrap Exclusions

Please note that the following products are excluded and ineligible for gift wrap:

  • Electronic gift cards
  • Dunaway Vines Large Cheekwood Tote
  • Umbrella
  • Howdy Door Mat
  • Crate and Barrel x Draper James Hello Sugar Cake Plate
  • Crate and Barrel x Draper James Check Drink Dispenser

Size Guide

size (US)numerical (US)natural waisthipbust
XS025”35”32.5”
XS226”36”33.5”
S427”37"34.5”
S628”38”35.5”
M829”39”36.5”
M1030”40”37.5”
L1231.5”41.5”39”
XL1433”43”40.5”
XXL1635”45”42.5”

Fit & Style Guide

STRUCTURED BODY

With its boxier, rigid construction, this design grants forgiveness to all those nagging, (supposed) imperfections.

PEPLUM BODY

Perfect peplum bodies promise a flattering and feminine fit, with a silhouette that comes in at the waist and flares out at the start of the hips.

HENLEY

With its rounded, buttoned and collarless neckline, our Henley is the ideal casual pullover that you can’t put down.

SCOOP NECKLINE

The scoop on our necklines is this: if y'all want a top with a deep curve at the chest, this is the look for you! More conservative than a deep-V, but a lower cut than a crewneck.

SHIRT TAIL HEM

Party in the front, business in the back! Our shirt tail hem is ideal for both work and play, with a shorter front and a longer back.

BRACELET SLEEVE

This sleeve's hem ends just above the wrist, answering the age old question—How can I show off my charm bracelet?

PLACKET

Plackets are like peek-a-boo panels for your buttons! Think: the bottom placket holds the buttons, and the top placket holds the button holes.

KEYHOLE

Everybody knows the key to a Southern girl’s heart is a sweet design detail—that’s why we love a slight, oval opening at the neck or sleeve.

OVERLAY

Sometimes two layers just look better than one! We often overlay lace on a solid color, or trim on a pattern for an eye-catching, head-turning look.

INSET

An inset is a second fabric or trim placed into the base of a garment, that creates a multi-patterned, multi-textured look.

Need Help?

Still not sure what you need? Email customercare@draperjames.com Monday-Friday.

size (US)numerical (US)natural waisthip
XS0 / 2525”35”
XS2 / 2626”36”
S4 / 2727”37”
S6 / 2828”38”
M8 / 2929”39”
M10 / 3030”40”
L12 / 3131.5”41.5”
XL14 / 3233”43”
XXL16 / 3435”45”

Need Help?

Still not sure what you need? Email customercare@draperjames.com Monday-Friday.

size (US)numerical (US)natural waisthipbust
XS025”35”32.5”
XS226”36”33.5”
S427”37”34.5”
S628”38”35.5”
M829”39”36.5”
M1030”40”37.5”
L1231.5”41.5”39”
XL1433”43”40.5”
XXL1635”45”42.5"

Fit & Style Guide

FIT N FLARE

Y'all can't go wrong with our feminine fit n flare silhouette. Beloved for its waist-defining features and forgiving flare at or below the hips, this shape is always graceful and flattering (particularly for those with a figure that is smaller on top and fuller on the bottom).

SHIFT

Lookin' for something comfortable yet stylish? Try our shift dress—it has a looser fit, no defined waist, and flatters all figures.

A-LINE

Y'all will be giving an A+ to our A-line dresses! Cut close to the hip and slightly flared from the waist down, A-lines are universally flattering because they highlight your waist.

FLUTED

There are few things better than the feminine, flirty flounce that a fluted hem adds to a dress—it's the perfect kicky detail.

SWEETHEART NECKLINE

Calling all sweethearts! This heart-shaped neckline dips low at the center front, accentuating your curves (even if you don't have them).

SWEEP

Sweep is the circumference of the bottom of a dress or skirt. So when we say our dresses and skirts have a wide sweep, you can expect a flowy, feminine look that’s classic and flattering on anyone.

KEYHOLE

Everybody knows the key to a Southern girl's heart is a sweet design detail that's why we love a slight, oval opening at the neck or sleeve.

ENGINEERED PRINT

We love creating new, modern prints by digitally fiddling with and placing iconic dressmaker details like lace, as well as imagery from nature, like flowers and leaves.

OVERLAY

Sometimes two layers just look better than one! We often overlay lace on a solid color, or trim on a pattern for an eye-catching, head-turning look.

INSET

An inset is a second fabric or trim placed into the base of a garment, that creates a multi-patterned, multi-textured look.

Need Help?

Still not sure what you need? Email customercare@draperjames.com Monday-Friday.

size (US)numerical (US)natural waisthip
XS025”35”
XS226”36”
S427”37”
S628”38”
M829”39”
M1030”40”
L1231.5”41.5”
XL1433”43”
XXL1635”45”

Fit & Style Guide

A-LINE

We just love our flattering, waist-highlighting A-line skirts. And we're sure y'all will too! Cut close to the hip and slightly flared from the waist down, our A-lines have a bottom-heavy balancing effect, much like our Fit n Flare dress style.

PENCIL

Everybody deserves to feel comfortable while looking stylish! The pencil's s narrow and straight fit offers just that. Plus, it emphasizes great legs and hips.

FLUTED

There are few things better than the feminine, flirty flounce that a fluted hem adds to a dress, skirt or sleeve—it's the perfect kicky detail.

SWEEP

Sweep is the circumference of the bottom of a dress or skirt. So when we say our dresses and skirts have a wide sweep, you can expect a flowy, feminine look that’s classic and flattering on anyone.

INVERTED PLEAT

By folding two pieces of fabric inwards on themselves, we add a lovely, feminine volume and clean shapeliness to our looks.

INSEAM

Whip out your tape measurers and get measuring! The inseam is the measurement from the crotch to the bottom of the leg opening.

Need Help?

Still not sure what you need? Email customercare@draperjames.com Monday-Friday.

size (US)numerical (US)natural waisthipbust
XS025”35”32.5”
XS226”36”33.5”
S427”37”34.5”
S628”38”35.5”
M829”39”36.5”
M1030”40”37.5”
L1231.5”41.5”39”
XL1433”43”40.5”
XXL1635”45”42.5”

Need Help?

Still not sure what you need? Email customercare@draperjames.com Monday-Friday.

Gift Cards

Draper James gift cards are redeemable on draperjames.com and in Draper James retail stores. Gift cards are not redeemable for cash, except where required by law, and are non-refundable. The gift card is not a credit card or debit card. Gift cards can be activated with a minimum value of $10. If any merchandise purchased with a gift card is subsequently returned or exchanged for merchandise of a lower price, any money owed will be added to the remaining balance on the card. Gift cards may not be used to purchase additional gift cards or be applied toward previous purchases. Additional payment will be required if the purchase price of the merchandise exceeds the value of the gift card. Please check in store for balance inquiries or call 1-844-DJSTYLE.

Please protect your gift card and treat it as you would cash. Gift cards cannot be replaced or refunded if lost or stolen. Further, Draper James is not liable for lost, stolen, damaged or destroyed cards, cards used without your consent or any balance you had on such cards.

Draper James, LLC reserves the right to amend the terms and conditions of the gift card at any time and to take appropriate action, including the cancellation of the card if, at its discretion, it deems such action necessary. Your purchase or use of a Draper James gift card constitutes acceptance of the preceding terms and conditions.

Gift cards do not expire.